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Customer Testimonials

We could not be more delighted that our customers think we are the best bank. Looking for commercial or personal banking services? See what our customers have to say about banking with us.

 

"Jack Stapleton and myself own a real estate brokerage, Realty Texas, LLC.  When COVID 19 started to become prevalent in our country, we started to think ahead as to how we could continue to run our business without any layoffs of our 8 staff members who are instrumental for our business to run smoothly.  We looked into the Paycheck Protection Program to help us sustain through the storm that was about to hit.  We went to several large banks and they were nowhere near ready to help and so we heard about Citizens National Bank.  The customer service was great, the process was painless and the communication was fantastic.  We were very impressed and look forward to doing business with Citizens from here forward.   BTW we already had our loan for weeks before our “other” bank called to say we could apply, hmmm."

Leisa Ormsbee, Manager/Owner/Realtor - Realty Austin


“It is without hesitation that I recommend CNB to anyone. We recently switched to Citizens National Bank – the best decision we have ever made! We switched from a large corporate bank where getting someone to help with any question became a chore. At Citizens, we get answers immediately, and personal attention and assistance. From setting up our account to taking out a loan – everything was fast and efficient. We couldn’t be happier.”

Nelisa Heddin, President - Nelisa Heddin Consulting


“Jeff Baker and his team at Citizens National Bank are truly one of a kind. They have provided excellent service and I can tell they TRULY care about their customers. I was looking for a banking relationship not just a bank. I found that at Citizens and I will be a customer for LIFE” 

Jake Brydon, President, CEO - Heritage Construction Co., LLC


"Personally and my company, First Materials have had an excellent relationship with everyone at Citizens Bank since moving to Cameron over 20 years ago.  We have been treated with friendship and professionalism always and this makes banking with Citizens a great most pleasant experience."

Shirley Miller-Lee, President - First Materials & Tech, Inc.


“I just wanted to give a shout out to my business banker, Jeff Baker at Citizens National Bank. There are several branches in the Austin area and Jeff is at the Cedar Park one near Lake Line Mall. They have been an invaluable partner in my small business’ growth. They have continued their excellent personalized service to me to help navigate through crisis and I highly recommend them to anyone seeking a new business relationship.”

Stephanie Landers, Owner - Landers Premier Flooring


Mueller Automotive, Gerald and Deron Mueller, would like to thank you for all the effort and assistance that was given to us as we worked through this loan application and process.  We were treated professionally and with respect throughout the whole process.  This has changed our banking thoughts and we would like to stay working with Citizens National Bank from now own with our company accounts.  While we work our way through this virus situation we will continue to work on moving from our other bank to Citizens National Bank for our primary banking needs.

Gerald Mueller, Owner - Mueller Automotive LLC


“We were so thrilled with our experience with Joe Mahan and the team at CNB.  As a new business in Cameron and new customer of CNB, we were astounded by the level of communication, personal attention and care we received, not to mention the expeditiousness of the entire process from account setup to loan processing.  We are very appreciative and look forward to a long relationship with CNB.  Thank you!”

Spring Janke and Marilyn Willie, Owners – Central Avenue Enterprises LLC (Central Avenue Bistro and Marketplace)


"During these trying times, it give me great comfort to know that the Citizens Bank of Texas is out there helping individuals and businesses throughout Central Texas.  My family owns a small business, Glass The Florist, in Cameron, TX.  It was important for the florist to get the PPP loan, as the Covid-19 crisis resulted in a significant loss in sales.

Joe Mahan and the team at the Citizens branch in Cameron, were very knowledgeable and professional as they guided us through the steps of obtaining the PPP loan.  Cameron is very lucky to have a banking team like that."

John B Glass, Owner - Glass The Florist 


"I cannot say enough good things about Joe Mahon and his staff at Citizens National Bank in Cameron.  Informative, fast, friendly and efficient.  Special shout out to Pat Foster and Crystal Halsey for cheerfully guiding me through the new account and loan set up process.  Hometown people helping hometown people.  Thank you all!"

Julie Sulak, Agent State Farm Insurance


“My name is Matt Ferguson, and I'm a third-generation customer of Citizens National Bank.  My grandparents had their personal and business accounts here, as did my parents, so it came natural that I would grow my business with an account at Citizens National.  The team a Citizens has seen me through the toughest years of starting our business and now critical to our success and growth.  We appreciate our partnership with Citizens and all the people who work there.”

Matt Ferguson, President - Viceroy Petroleum


“We could not be more pleased with our banking experience since moving our business account to Citizens National Bank. We love that Citizens offers all of the services that we need to run our business efficiently but most of all we love the small town customer service feel that you can’t find anywhere else!”

Ashlee Silva, Operations Manager/Corporate Counsel - The Internet of Team, LLC


“I have been a customer of Citizen’s National Bank Pflugerville Branch since 2006 and my experience with CNB has been above and beyond. It is refreshing to bank with people who know you by name and treat you like family. I would highly recommend CNB to anyone and everyone!”

David Kinney, President of Kinney’s Commercial, Inc.


“I highly recommend CNB for both business and personal banking. CNB exemplifies the positives of banking with a smaller, community bank. I had always banked with big, national banks and didn't realize the level of service I could get at CNB. The entire staff is friendly and will get to know you by name. How cool to be able to call the branch president, Jonathan, and get him on his direct line, or even show up unexpectedly in person and have him available to help with whatever projects I have going on. Susan, the account rep, is super responsive both via phone and via email and helps with any issues that I have come up. Even better, they have both an online banking system and a new app with remote deposits for checks, so you get the perks of bigger bank technology PLUS the service of a community bank.”

Brita Wallace, Owner – Digs


 “We had an unusual request and CNB reviewed it processed it and approved it like the said they would in a very quick turnaround. We have since done more business and highly recommend them.”

Douglas Kadison, Managing partner at Kadison & Company


“Jeff Baker and Ryan Stiba have been a pleasure to work with.  They have accommodated us in several transactions in a timely and professional manner with a "can do" attitude.  I would highly recommend Citizens National Bank, and enjoy the experience.”

Charlie Nichols, Partner - Minerva, LTD - New Horizon Capital Companies


"We have used one of the big conglomerates for our banking.  After 13 years of red tape and bureaucracy things came to a head when we tried to buy some commercial land to build our new office on.  Our bank wouldn't even make a loan for the undeveloped property,  and the whole construction experience was one excuse/delay/hoop after another.  I was introduced to Brian Cauthorn at Citizens to finance the property and as soon as the building was completed we moved all of our banking to Citizens.  We even pulled the financing for our new office from our old bank and gave to Brian.   He has been extremely hands on and helpful during this whole process.  I feel like he's on my side and I couldn't ask for more than that.   I can't speak to the total universe of products and services they offer, but I can say anytime we've had a need they have had a solution."

Luke Hawthorne, Owner - Emerald Lawns


"Banks large and small, all make similar claims about premier customer service and competitive products.  When you’ve been in business for any length of time you know that’s not true.  Since relocating our banking to Citizens National Bank, the company, along with a number of its employees, have experienced what can only be described as “concierge customer service."  Jeff Baker has hand delivered documents whenever we’ve been unable to get away from the office to both our employees and the company and he and his wife have been in my home for dinner.  My wife and I are pleased to call them friends. I heartily endorse Jeff and his bank to anyone seeking to relocate for banking services and would be happy to speak with anyone personally with anyone requiring more information."

Barrie Laing, President and General Counsel - Radiation Detection Company

 

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