We are very excited to announce that we have upgraded our online banking alerts on August 16, 2021. Please note that any account alerts set up in online banking before August 16, 2021, will not transfer to our new alert system and will not be sent after that date. Please enroll and sign up for your new alerts in online banking on August 16, 2021 so you don’t miss out on getting notified on important account or transaction information.
STAY INFORMED. STAY SECURE.
eAlert notifications are a simple way to keep tabs on your financial accounts on a regular basis without signing into your Online Banking or Mobile Banking app. eAlerts can also help you identify unusual account activity faster, and ultimately, reduce the potential impact of identity theft and fraud. Through online banking or the Mobile Banking app, you can activate alert notifications delivered to you via email, text, secure online banking messages, push notifications or use any combination of delivery channels!
HOW TO SETUP YOUR REAL-TIME ALERTS
|In Online Banking, click on Enroll under Alerts and follow the enrollment steps on screen.|
|Click on Alert Options to view the list of available alerts. Use the + icon to show you all the alerts that are available under each category.|
|Select the alert you want to setup, which accounts you want to have the alert on, and then check how you would like to receive them. Click Save on the bottom of screen.|
|To edit the alerts, go to the home page, click manage alert then you can view, add, delete, and modify your alerts for each account linked to your Online Banking profile.|
CUSTOMIZED ALERT OPTIONS:
- Transaction Alerts-
- Check number cleared
- ACH deposit or payroll deposit
- Any withdrawal/debit on your account
- Recent transactions
- Balance Alerts-
- Available Balance Equals or Exceeds “x” Dollars
- Available Balance is Below “x” Dollars
- Daily or Weekly Available Balance
- Transfer Alerts-
- Outgoing scheduled/automatic transfer
- Incoming scheduled/automatic transfer
- Debit Card Alerts-
- Debit Card transactions over “x” amount
- Debit Card Pre-Authorization hold on account
- Loan Alerts-
- Payment posted to loan
- Loan advance was posted
- Maximum credit limit was exceeded
- Other Alerts-
- Fee charged to your account
- Charge back occurred
- Broadcast alert – important updates from CNB
- Transaction Alerts-
- Online banking password was changed
- Online banking login was locked out
- Login ID was changed
- ACH Alerts-
- ACH transfer has been approved or is pending approval
- ACH transfer has ended or is about to expire
- ACH transfer failed
- ACH template alerts – pending approval, approved, or modified
- ACH transfer has exceeded the allowable limit
- Wire Alerts-
- Wire transfer approved or pending approval
- Wire transfer submitted
- Wire transfer exceeds the allowable limit
- Wire transfer rejected
- ACH Alerts-
FREQUENTLY ASKED QUESTIONS
Do I have to be enrolled for Online Banking to receive eAlerts?
Yes. You can set up email, SMS text or Secure Inbox alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.
Can I use alerts to help guard against fraud?
Absolutely. We recommend that all clients set up eAlerts to monitor account activity.
When you activate Online Banking Alerts, you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.
Is there a fee to receive alerts?
No. This is a free service.
However, note that text message and data fees may be charged by your service provider to receive text alerts.
How do I sign up to receive eAlerts?
In Online Banking, click on Manage Alerts on the home page to access the Alerts home page. On the Alerts home page, you can view, add, delete, and modify your alerts for each account linked to your Online Banking profile.
After adding your email addresses/mobile phone numbers, you can choose the alerts you wish to receive from the Alert Options tab.
Can I send alerts to more than one person?
Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.
How do I activate an email address or phone number to receive alerts?
When setting up alerts from the Contact Options tab, click “send Activation Code”.
Type the code you receive into the activation box.
Can I choose not to receive alerts in middle of the night?
Yes. eAlerts has a “do not disturb” option.
When “do not disturb” is activated for a set time period, alerts will be held until the “do not disturb” time period is de-activated or expires.
Can I review past alerts?
If you are subscribed to Secure Inbox messages, then you will be able to view past alerts. Log on to Online Banking and go to the Sent Alerts screen.
- It displays a list of your Secure Inbox alerts with the details.
- You can mark as read or delete past alerts from here.
- You can also view past push alerts from our Mobile Banking app.
How do I delete or modify alerts?
From the Alert screen, click the Overview tab to view all of your alerts.
Click to Edit or Delete any existing alert.
Can I set up alerts from the mobile banking app?
Yes. To set up push notifications through our Mobile Banking app, log on, select More from the main menu, then Alerts.
Turn on Push Notifications.
Once turned on, you can set up account alerts, security alerts, and view your recent history of push alerts sent.
What are the system requirements to receive alerts though the Mobile Banking app?
Our Mobile Banking app supports mobile devices using operating system versions of Android 4.1 or Apple iOS 8 or newer.