Careers

Deposit Operations Assistant Manager          

Reports To

VP / Operations Officer

Job Overview

The Deposit Operations Assistant Manager will take a lead role in the department, supporting the VP/Operations Officer with all the operations duties as well as team management responsibilities within the department. The Deposit Operations Assistant Manager is responsible for a variety of deposit operational functions including but not limited to; ACH, wire, debit card, mRDC, merchant capture, and item and check processing. This position will provide support for deposit related functions/issues and ensure the department follows operating policies and procedures, internal controls, and regulatory requirements.

Responsibilities and Duties

• Work with VP/Operations Officer to build efficiencies by automation and elimination of manual processes or redundancies.
• Assist with annual audits, including the ACH audit.
• Process a multitude of inquiries and transactions pertaining to wires, ACH, debit cards, mRDC, merchant capture, and check/return processing.
• Create formal documentation of procedures, controls, and training within the department.
• Charge off accounts and create reporting.
• Escheat reporting.
• Review reports and reconcile GLs.
• Work with Fiserv debit card processing to investigate and resolve issues in a timely manner.
• Back-up for other Deposit Operations functions and Online Banking.
• Fraud.
• Handling account corrections.
• Other duties as assigned.

Oversee the overall day-to-day operational performance of the following

• Handle the processing of rejected, stop pay, and insufficient items.
• Perform document indexing of items created across multiple areas of the bank.
• Process Fed charge backs.
• Handle ACH prenote, returns and NOCs.
• Monitor obituaries to manage benefit payment returns.
• Process incoming and outgoing wires.
• Debit card recons – network settlement, ATM clearing, network adjustments.

• Review ACH OFAC/IAT report, duplicate items report.
• Manage all customer account notices.
• EFTPS payment processing and recon.
• Mobility/Merchant Deposit Reviews/Approval/Processing.
• Process return items in Client360.
• AVS/SSI assignments/monitoring.
• Process adjustments with correspondent and/or Fed.
• Debit card disputes.
• Review daily branch maintenance and reports, taking appropriate action as needed.

Qualifications

• High school diploma required; college degree preferred.
• 5-7 years banking experience required.
• Deposit Operations experience preferred.
• Supervisory experience preferred.
• Ability to communicate clearly and concisely both orally and in writing.
• Attention to detail, strong analytical skills, and sound business judgement.
• Productive and comfortable at multi-tasking, capable of taking initiative and working. independently under limited supervision.
• Previous general ledger reconcilement experience preferred.
• Previous exception item processing experience preferred.
• Previous ACH and item processing experience preferred.
• Previous debit card dispute experience preferred.
• AAP certification (accredited ACH professional) preferred.

Skills

• Analytical problem-solving skills with an impeccable attention to detail.
• Excellent oral and written communication skills.
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc.).
• Knowledge of Fiserv Precision and ancillary products is preferred.