At Citizens National Bank, we value our employees and strive to create an excellent work atmosphere.

Our goal is to serve customers with personal service provided by people they know and trust. Every member of our staff is customer oriented, and we provide the highest level of service along with personal attention. Employees enjoy competitive wages along with excellent benefits.

Employee Benefits

  • Competitive wages
  • PTO for full-time employees
  • Medical & dental insurance
  • Vision insurance
  • Group life and long-term disability coverage
  • Employer HSA contributions
  • Supplemental coverage is available
  • 401(k) matching program
  • Wellness workplace incentives

Open Positions


Senior Banking Consultant - Contact Center                                                         

Reports To: Contact Center Supervisor

Location: Taylor

Job Overview

Senior Banking Consultants are responsible for managing communication between Citizens National Bank ‘CNB’ and its clients, providing account maintenance and resolving issues. They will assist clients with questions regarding CNB’s products or services. They are responsible for providing support from start to finish to resolve clients’ inquiries and/or concerns.  In addition, they may have to work with other departments to ensure client satisfaction and resolve problems. They must have an excellent attitude towards their work and empathy for their clients' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their clients need.   This position will support the branches by ensuring phone coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.

Responsibilities and Duties

  • Provide prompt, efficient, and friendly service to clients
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Resolve problems or discrepancies concerning clients' accounts
  • Assist clients by answering questions, researching transactions, etc., while maintaining compliance and policy standards
  • Provide technical support to clients using, CNB’s digital channels (online/mobile banking, eAlerts, billpay, etc.)
  • Respond to client emails, texts, or online request forms utilizing effective professional writing
  • Open new deposit accounts initiating through our digital channels
  • Perform account maintenance as needed on existing deposit accounts
  • Cross-sell other value-added bank products and services
  • Present and educate clients and prospects on the benefits of digital services and other self-service options
  • Issue debit cards, order checks, and set up access to digital banking products
  • Process wire requests if needed
  • Process debit card disputes and Reg E claims with client
  • Review daily fraud alerts on existing accounts
  • Maintain strong working knowledge in all areas of CNB’s products, services, policies, and procedures
  • Utilize in-depth knowledge and experience to look for opportunities to recommend changes that will streamline processes, improve efficiency, and push the business forward
  • Frequently attend educational seminars to improve knowledge and performance level
  • Back-up for debit card dispute processing
  • Back-up for online banking – tier 2 issues and business account set up
  • Collaborate on reviewing, updating and/or creating procedures
  • Create monthly call logs
  • Other duties as assigned

Skills

  • Self-directed: takes initiative, anticipates issues, and prioritizes their own work on the right things
  • Motivated self-starter who can work independently in a stressful environment and loves a challenge, strong sense of urgency
  • Proficient with Microsoft Office, Word, and Outlook
  • Strong follow through with the ability to prioritize tasks and projects
  • Ability to maintain confidentiality and demonstrate respect and professionalism.
  • Strong interpersonal skills: demonstrated consultative, influencing, and problem-solving skills
  • Excellent phone, written and verbal communication skills along with active listening
  • Works well with a team

Qualifications

  • 2+ years banking experience; 4+ years preferred
  • Previous experience in a client support role
  • Client focused and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must have a natural desire to help others and build lasting relationships with clients and teammates alike
  • Must always be conscious of the responsibility we have to our clients when it comes to helping them with their finances
  • Must be available to work Saturdays, depending on the needs of the business
  • Willing to travel to different locations within the organization
  • Experience with Fiserv Precision and Integrated Teller
  • Previous experience in a New Accounts/CSR role preferred
  • Knowledge of Bank’s State and Federal regulations

Payroll & Administrative Specialist

Reports To: VP/HR Director

Location: Round Rock

Job Overview

The Payroll & Administrative Specialist administers the activities relating to the company payroll, benefit billings and accounting support. As a member of a small work group, the incumbent will be an experienced multi-tasker with excellent people skills and strong attention to detail.

Responsibilities and Duties

Payroll & Benefits Support:

  • Process time & attendance for bi-weekly and semi-monthly payroll in conjunction with third party provider (ADP)
  • Administer employee health and wellness benefits working as a liaison between employees and insurance carriers during open enrollment and during the year as needed
  • Process monthly billings from providers; review billings for accuracy and approve for payment in a timely manner; resolve discrepancies with carriers and payroll
  • Assist with 401(k), EEO, AAP, and IRS reporting
  • Reconcile payroll accounts and assist with payroll and workers compensation audits
  • Create and distribute monthly bank newsletter
  • Support HR Director with various projects and human resources initiatives Accounting Support:
  • Back-up for Accounts Payable when Accounting Specialist is out of the office
  • Back-up for daily cash account reconciliations when Accounting Specialist is out of the office
  • Support Senior Accountant with miscellaneous administrative tasks as needed

Qualifications

  • High school diploma or equivalent required; College degree preferred
  • Experience in payroll processing and/or benefits administration preferred
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information

Skills

  • Ability to communicate clearly and concisely across all organizational levels
  • Highly organized, hands-on contributor with acuity in very detailed tasks
  • Willingness to learn new tasks and approaches for completing projects
  • Demonstrate exceptional analytical skills and ability to create useful and actionable reports from data
  • Possess a creative outlook with a problem-solving attitude
  • Excellent time management, organizational, and follow-through skills

Deposit Operations Specialist

Location: Taylor

Reports To: VP of Deposit Operations

Job Overview

The Deposit Operations Specialist is responsible for a variety of regular and recurring deposit operational functions including but not limited to: ACH, wire, debit card, mRDC, merchant capture, and check processing. Requires a self-starting, can do attitude geared towards assisting our customers and team members to provide support for deposit related functions/issues and ensure the department follows operating policies and procedures, internal controls, and regulatory requirements.

Responsibilities and Duties

  • Process a multitude of inquiries and transactions pertaining to wires, ACH, debit cards, mRDC, merchant capture, and check/return processing.
  • Perform document indexing of items created across multiple areas of the bank.
  • Process Fed charge backs.
  • Cash Management ACH origination files.
  • Handle ACH prenote, returns and NOCs.
  • Monitor obituaries to manage benefit payment returns.
  • Process incoming and outgoing wires.
  • Money Links recons – Network settlement, ATM clearing, network adjustments.
  • Review ACH OFAC/IAT Report, duplicate items report. • Manage all customer account notices. • Charge off accounts and create reporting.
  • Escheat reporting.
  • Review reports and reconcile GLs.
  • EFTPS payment processing and recon.
  • Mobility/Merchant Deposit Reviews/Approval/Processing.
  • Process Return Items in Service Point.
  • AVS/SSI assignments/monitoring.
  • Work with Fiserv debit card processing to investigate and resolve issues in a timely manner.
  • Process adjustments with correspondent and/or Fed.
  • Review inactive and non-activated debit cards – close as needed.
  • Back-up for other Deposit Operation functions and Online Banking
  • Other duties as assigned

Teller

Location: Cameron

Reports To: Branch President

Job Overview

Citizens National Bank is looking for a full time teller for the Cameron location. This individual will process a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Prepares daily paperwork according to branch procedures. Responsible for managing and balancing cash drawer. Requires a high school diploma or equivalent.  Applicants can apply online or pick up an application at any of our 8 locations. Applicant must be able to work Monday – Friday. Hiring is subject to customary background checks.


Apply Online

Due to the number of candidates, we may not be able to respond to each application and resume submitted. We will contact you should your background/qualifications match our hiring needs.

If you are interested in possible future opportunities, please send your resume to [email protected]. We always accept applications — regardless of job postings.

Citizens National Bank is an Equal Opportunity Employer and a VEVRAA Federal Contractor.

Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player
Interactive Video Player