At Citizens National Bank, we value our employees and strive to create an excellent work atmosphere.
Our goal is to serve clients with personal service provided by people they know and trust. Every member of our staff is client oriented, and we provide the highest level of service along with personal attention. Employees enjoy competitive wages along with excellent benefits.
Employee Benefits
- Competitive wages
- PTO for full-time employees
- Medical & dental insurance
- Vision insurance
- Group life and long-term disability coverage
- Employer HSA contributions
- Supplemental coverage is available
- 401(k) matching program
- Wellness workplace incentives
Open Positions
Branch Service Manager
Reports To: Regional Service Manager
The Branch Service Manager is responsible for the administration and efficient daily operation of a full-service branch, including operations, client service, leadership, training, supervision, and security and safety in accordance with the Bank’s procedures. The Branch Service Manager provides a superior level of client relations and promotes the sales and service culture through coaching, guidance, and staff motivation. This role will be responsible for participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.
Responsibilities and Duties
• Provide leadership and oversight of all branch banking activities including but not limited to client banking transactions, opening/closing accounts, online/mobile transactions, fraud alerts, disputes and fraud prevention, merchant services, cash management and controls, account charge-offs and safe deposit box activities.
• Support and participate in bank-wide goals and initiatives, including the development and implementation of new products and services.
• Work alongside the Branch President to acquire and grow client relationships and increase branch profitability.
• Maintain a strong working knowledge of the bank’s core processing system and ancillary software, products, services, and branch procedures.
• Organize, sponsor, and participate in community events to establish and maintain connections with the communities we serve.
• Successfully resolve client issues timely and professionally.
• Anticipate staffing requirements to meet branch needs and participate in the recruiting, interviewing, and onboarding of new employees.
• Oversee staff training as well as identify and foster development opportunities for all branch personnel as required or needed.
• Evaluate the performance of branch personnel, develop goals and objectives, and provide both formal and informal feedback on a regular basis.
• Maintain a strong internal control environment, ensuring bank policies and procedures are communicated and followed.
• Oversee branch security, opening and closing of branch, and cash deposit activity.
• Oversee vendors who provide branch services including courier services, cleaning, building and equipment maintenance, security, etc. and approve invoices for services rendered.
• Review daily branch reports, taking appropriate action as needed.
• Balance daily branch cash: order and ship money as needed.
• Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment is properly maintained.
Skills
• Demonstrate strong leadership skills in support of the Bank’s core values.
• Effectively communicate with clients, prospects, and bank personnel.
• Foster and promote teamwork and adapt to change.
• Utilize sound business acumen to understand complex client relationships and branch financial performance.
Experience and Education
• 5+ years in banking, preferably in a branch banking role.
• Management/supervision experience preferred.
Assistant Branch Service Manager
Location: Giddings
Reports To: Regional Service Manager
Job Overview
The Assistant Branch Service Manager is responsible for the administration and efficient daily operation of a full-service branch, including operations, client service, leadership, training, supervision, and security and safety in accordance with the Bank’s procedures with guidance from the Regional Service Manager. The Assistant Branch Service Manager provides a superior level of client relations and promotes the sales and service culture through coaching, guidance, and staff motivation. This role will be responsible for participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.
Responsibilities and Duties
- Provide leadership and oversight of all branch banking activities including but not limited to client banking transactions, opening/closing accounts, online/mobile transactions, fraud alerts, disputes and fraud prevention, merchant services, cash management and controls, account charge-offs and safe deposit box activities.
- Support and participate in bank-wide goals and initiatives, including the development and implementation of new products and services.
- Work alongside the Branch President to acquire and grow client relationships and increase branch profitability.
- Maintain a strong working knowledge of the bank’s core processing system and ancillary software, products, services, and branch procedures.
- Organize, sponsor, and participate in community events to establish and maintain connections with the communities we serve.
- Successfully resolve client issues timely and professionally.
- Anticipate staffing requirements to meet branch needs and participate in the recruiting, interviewing, and onboarding of new employees.
- Oversee staff training as well as identify and foster development opportunities for all branch personnel as required or needed.
- Evaluate the performance of branch personnel, develop goals and objectives, and provide both formal and informal feedback on a regular basis.
- Maintain a strong internal control environment, ensuring bank policies and procedures are communicated and followed.
- Oversee branch security, opening and closing of branch, and cash deposit activity.
- Oversee vendors who provide branch services including courier services, cleaning, building and equipment maintenance, security, etc. and approve invoices for services rendered.
- Review daily branch reports, taking appropriate action as needed.
- Balance daily branch cash: order and ship money as needed.
- Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment is properly maintained.
Skills
- Demonstrate strong leadership skills in support of the Bank’s core values.
- Effectively communicate with clients, prospects, and bank personnel.
- Foster and promote teamwork and adapt to change.
- Utilize sound business acumen to understand complex client relationships and branch financial performance.
Experience and Education
- 2+ years in banking, preferably in a branch banking role.
- Management/supervision experience preferred.
Teller
Teller
Deposit Operations Assistant Manager
Reports To: VP / Operations Officer
Location: Taylor
Job Overview
The Deposit Operations Assistant Manager will take a lead role in the department, supporting the VP/Operations Officer with all the operations duties as well as team management responsibilities within the department. The Deposit Operations Assistant Manager is responsible for a variety of deposit operational functions including but not limited to; ACH, wire, debit card, mRDC, merchant capture, and item and check processing. This position will provide support for deposit related functions/issues and ensure the department follows operating policies and procedures, internal controls, and regulatory requirements.
Responsibilities and Duties
- Work with VP/Operations Officer to build efficiencies by automation and elimination of manual processes or redundancies.
- Assist with annual audits, including the ACH audit.
- Process a multitude of inquiries and transactions pertaining to wires, ACH, debit cards, mRDC, merchant capture, and check/return processing.
- Create formal documentation of procedures, controls, and training within the department.
- Charge off accounts and create reporting.
- Escheat reporting.
- Review reports and reconcile GLs.
- Work with Fiserv debit card processing to investigate and resolve issues in a timely manner.
- Back-up for other Deposit Operations functions and Online Banking.
- Fraud.
- Handling account corrections.
- Other duties as assigned.
Oversee the overall day-to-day operational performance of the following
- Handle the processing of rejected, stop pay, and insufficient items.
- Perform document indexing of items created across multiple areas of the bank.
- Process Fed charge backs.
- Handle ACH prenote, returns and NOCs.
- Monitor obituaries to manage benefit payment returns.
- Process incoming and outgoing wires.
- Debit card recons – network settlement, ATM clearing, network adjustments.
- Review ACH OFAC/IAT report, duplicate items report.
- Manage all customer account notices.
- EFTPS payment processing and recon.
- Mobility/Merchant Deposit Reviews/Approval/Processing.
- Process return items in Client360.
- AVS/SSI assignments/monitoring.
- Process adjustments with correspondent and/or Fed.
- Debit card disputes.
- Review daily branch maintenance and reports, taking appropriate action as needed.
Qualifications
- High school diploma required; college degree preferred.
- 5-7 years banking experience required.
- Deposit Operations experience preferred.
- Supervisory experience preferred.
- Ability to communicate clearly and concisely both orally and in writing.
- Attention to detail, strong analytical skills, and sound business judgement.
- Productive and comfortable at multi-tasking, capable of taking initiative and working. independently under limited supervision.
- Previous general ledger reconcilement experience preferred.
- Previous exception item processing experience preferred.
- Previous ACH and item processing experience preferred.
- Previous debit card dispute experience preferred.
- AAP certification (accredited ACH professional) preferred.
Skills
- Analytical problem-solving skills with an impeccable attention to detail.
- Excellent oral and written communication skills.
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
- Proficiency in Microsoft Office (Outlook, Excel, Word, etc.).
- Knowledge of Fiserv Precision and ancillary products is preferred.
Send Your Resume
If you are interested in any of our open opportunities, please send your resume to [email protected]. We always accept resumes regardless of job postings.
Due to the number of candidates, we may not be able to respond to each application and resume submitted. We will contact you should your background/qualifications match our hiring needs.
Citizens National Bank is an Equal Opportunity Employer and a VEVRAA Federal Contractor.
