Senior Vice President
Chief Operations Officer
Karen Pollack joined the Citizens National Bank executive team as our Chief Operation Officer (COO) in 2020. She brings over 30 years of credit union experience to our team. Her experience and leadership have been focused on developing and delivering technology-driven business services, solutions, and teams while increasing client service and driving profitable revenue growth.
Her broad and diverse background includes the strategic and operational management of Digital Marketing & Technology, Retail & Deposit Operations, Project Management, Payments, and Ecommerce. She focuses on the delivery of end-to-end technology and operating services across the entire organization.
Driven by loyalty, dedication, and trust; she cultivates an atmosphere of teamwork, solidarity, and cohesiveness. Outside of work, she enjoys spending time with her family and traveling.