New Online and Mobile Banking is coming May 6.
Managing your finances will be easier than ever
On May 6 your digital banking experience is getting a major upgrade. You’ll have access to more intuitive finance management and more flexible online and mobile banking. Make sure you’re ready for this exciting transition.
Get ready in just a few steps
1. Ensure your contact information is current
2. Make sure you know your username and password
3. Schedule future payments in anticipation of a brief window of downtime
The New System will go live over 3 days as Follows:
What You Need To Know
Most of your account details will be available and ready to use including transaction history, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.
Important
- If you are a Positive Pay user, your banker will contact you May 5th to work through exceptions, as Positive Pay will be unavailable for clients on the 5th.
- Your Alerts settings will not transfer. Make note of your current alerts. These will need to be set up within the new system.
- Card controls you have set up via “Cards” within our Mobile Banking app will not be transferred. Please set up card controls in our updated Mobile Banking app.
- Recurring internal transfers you have set up will carry over as is. Once the new system is live, if you want to make edits, please set up the transfer and delete the old one.
- Your external transfers and history will not transfer. Please print or save a copy of your history for your records. Please set these up in the new system.
- Business ACH and wire transaction approvals are getting enhanced security with new virtual token authentication starting May 6.
First Time Login
To ensure a smooth first-time login, it is important that your Online Banking Profile includes your current phone number and email. Please review and update this information as soon as possible. If you need assistance, please contact us at 512-218-5102.
Once the new system is live on May 6, login using your existing User ID and Password. Upon your first login you will have the option to receive a text, email, or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely login.
Please be aware of the following key first time login reminders.
- If you utilize biometrics to access digital banking, be sure you know your User ID and Password.
- If you are unsure of your User ID, please contact us for assistance.
- If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.
Questions? Call us at 512-218-5102 or Stop by any of our locations.
Frequently Asked Questions
Why is Online Banking changing?
At Citizens National Bank we understand life is busy and convenience is of utmost importance. Our new Online Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.
When will the upgrade take place?
The upgrade will start on Monday, May 4, 2026.
Personal Online Banking and App will be in read only at 6pm on Monday, May 4, 2026.
Business Online Banking will be unavailable beginning at 10pm and the Business App will be unavailable beginning at 6 pm on Monday, May 4, 2026.
Personal and Business Bill Pay will be unavailable beginning at 12 am on Monday, May 4, 2026. Scheduled payments will continue to process when disabled.
External transfer will be unavailable beginning on May 4, 2026 at 7 am for the system upgrade to take place. The new system will go live on Wednesday, May 6, at 9 am.
Will this affect my account details?
Most of your account details will be saved and ready for you to use. This includes transaction history, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.
Mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to Monday, May 4. These settings will need to be set up again once the new system is live.
Will this upgrade affect the Mobile Banking app?
Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available for download on Wednesday, May 6.
How do I access the new Mobile Banking app?
You can access the new Mobile Banking app in two ways: Through our Current Mobile Banking app - Open our current Mobile Banking app and you will be redirected to download the new Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password. Or, Direct Download - Search for “cnbanktexas” within your device’s app store and download the new app. Then log in with your existing User ID and Password.
Once the new app business has been downloaded, you should delete the old app.
Will this affect the login process?
No. Once the new system is live, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.
What if I use biometrics to log in?
If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.
After you have logged in, you can reestablish your biometrics for future logins.
What if I don’t know my Username or Password?
If you are unsure of your User ID, please contact us at 512-218-5102 for assistance.
If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.
Are there any action items I need to be aware of prior to the upgrade?
Yes, It is important we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.
Also, mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to Monday, May 4.
What action items should I consider post-upgrade?
You will need to reestablish any mobile push alerts, mobile Card controls, and external transfers had set up in the previous system as this information did not transfer. Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.
